Job Description

Dallas, TX • Deposit Operations Job TypeFull-timeDescriptionAt Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com.Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Fraud Analytics & Loss Prevention Assistant Manager.This position is under consideration to work fully remote. – can add if this statement is trueDescription:The Fraud Analytics & Loss Prevention Assistant Manager is responsible for supporting the day-to-day leadership and operation of the Bank’s fraud prevention, detection, investigation, recovery, and loss mitigation activities. This position serves as a key operational leader within the Fraud Analytics & Loss Prevention function and acts as the primary backup to the Fraud Analytics and Loss Prevention Manager. The Assistant Manager provides direct oversight of fraud investigations and case management, assists with workload prioritization and staff development, coordinates response to significant fraud events, and helps ensure fraud risks are identified, escalated, documented, and addressed timely.Responsibilities:Oversee fraud investigations, alerts, referrals, and fraud-related incidents, ensuring timely resolution, effective loss mitigation, proper documentation, and compliance with established procedures.Prioritize and manage team workloads based on risk exposure, customer impact, potential loss, recovery opportunities, and service level expectations.Review complex fraud cases, provide investigative guidance, and serve as the escalation point for significant fraud events and operational decisions.Coordinate fraud response efforts, support containment activities, analyze fraud trends and loss data, and recommend control improvements to mitigate emerging risks.Lead, coach, and develop Fraud Analytics & Loss Prevention staff while supporting staffing, performance management, and employee development.Maintain fraud policies, procedures, detection strategies, operational controls, reporting, and investigation standards to promote consistent fraud risk management across the organization.Partner with business lines and support functions to strengthen fraud prevention efforts, support regulatory and audit activities, and address emerging fraud threats.Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company.Education / Experience Preferred:Bachelor's degree in a related field preferred. Equivalent combination of education, professional certifications, banking experience, fraud investigations, analytics, or loss prevention experience may be considered.Minimum 5 years of fraud, financial crimes, loss prevention, risk management, or related banking experience, including leadership or supervisory responsibilities preferred.Strong knowledge of common fraud schemes affecting financial institutions, including check fraud, ACH fraud, wire fraud, account takeover, identity theft, business email compromise, impersonation scams, and deposit account fraud.Demonstrated experience managing complex investigations and responding to active fraud events.Working knowledge of BSA/AML requirements and the relationship between fraud investigations and suspicious activity reporting.Knowledge of deposit and payment operations, including ACH, wires, checks, debit cards, online banking, and other payment channels.Ability to make sound risk-based decisions in time-sensitive situations.Strong written and verbal communication skills, including the ability to communicate complex fraud matters to management and business partners.Ability to work effectively across Operations, BSA/AML, Risk, Information Security, Legal, Compliance, and customer-facing business lines.Ability to manage multiple tasks and deadlines simultaneously and perform in a dynamic environment while maintaining a positive mindset and strong organization.Strong proficiency in Microsoft Office applications, including Excel, Outlook, Teams, and Word, with the ability to effectively utilize fraud detection, case management, reporting, and other operational systems to support investigations, analytics, and risk mitigation efforts.Professional demeanor and appearancePay is dependent on knowledge, skills, abilities, experience, and location.Working ConditionsThe physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.Sunflower Bank BenefitsPeople choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are:Rooted in StrengthPropelled by GrowthIndividuals in a Great WholeCreating PossibilityCommunity FocusedAssociates enjoy outstanding benefits, including:401(k) Plan with 6% MatchHealth/Dental/Vision InsuranceCompany-paid Life InsuranceTuition ReimbursementFitness ReimbursementPaid Time OffVolunteer LeavePaid HolidaysPlus many more associate perks & incentives!If you qualify, apply online at never worked anyplace like Sunflower Bank!EOE/AA: Minorities/Females/Disabled/VetsSunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location-specific notices is available on our privacy policy.

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